Features » Manage Complaints

   Manage Complaints


To help society members in a better way, there is an integrated complaint module - Help Desk, through which registered members can post complaints online. To make it more promising, SMS updates can be sent directly through mobile.

» Tasks are System Generated, through :

  • Complaints are classified under various categories for future analysis by the admin
  • Complaints, if not attended within the predefined response period, escalates to the next level
  • After escalating from all three levels, the complaints are placed before the managing Committee for resolution
  • At every stage, the response is updated and can be viewed by the member
  • Member can reopen a complaint, even if it is closed as Resolved by the Admin
  • Member can provide grades / rate service to complaint resolution, which will help the management to evaluate various vendors and service providers
  • The Society Admin can customize the flow of the complaint received - by specifying that the complaint needs to be resolved directly by the concerned service provider or it should pass through a centralized Help Desk team
  • Complaints can also be lodged by the member with help of 'Help Desk'
  • SMS alerts / email messages can be sent on request of the member based on policy adopted by the Society

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